PROPERTY RECOVERY (PTY) LTD TERMS AND CONDITIONS OF SERVICE 

Effective Date: 1 January 2026 
Company Name: Property Recovery (Pty) Ltd 

1. DEFINITIONS & INTERPRETATION
1.1 “Company” refers to Property Recovery (Pty) Ltd.
1.2 “Client” refers to any person or entity engaging the Company’s services.
1.3 “Tenant” refers to the unlawful occupier, non-paying tenant, or delinquent occupant. 1.4 “Eviction Order” refers to a court-issued order authorising removal.
1.5 “Mediation” refers to voluntary engagement aimed at persuasion.
1.6 “Mandate” refers to written or implied authorisation to proceed. 
1.7 “Services” refers to offerings described herein.
1.8 “Attorney” refers to independent legal practitioners engaged.
1.9 “Sheriff” refers to the Sheriff of the Court. 1.10 “Business Day” refers to Monday–Friday excluding public holidays.
2. STATUS OF PROPERTY RECOVERY
2.1 Property Recovery is not a law firm.
2.2 We do not provide legal advice.
2.3 All legal services are rendered by independent attorneys.
2.4 We act strictly as process managers, coordinators and facilitators.
2.5 The Client acknowledges that attorney-client privilege exists only between the Client and the appointed attorney.
2.6 We do not control judicial decisions or court outcomes.
3. GENERAL SERVICE PRINCIPLES
3.1 We specialise exclusively in evictions and tenant recovery.
3.2 Our experience allows us to anticipate delays and prevent technical errors.
3.3 We structure cases correctly from inception.
3.4 We operate on fixed pricing, defined scope and clear deliverables.
3.5 Our pricing model is transparent, competitive and industry-leading.
PART A – EVICTION ORDER SERVICE
4. NATURE OF SERVICE
4.1 Our mandate is strictly to obtain a court-issued eviction order.
4.2 The service ends upon successful issuance of the order OR if the tenant vacates the property during the process as a result of lawful pressure applied by us or our appointed attorneys. 4.3 We may, during the process, lawfully engage directly or through our attorneys with the tenant to apply pressure to vacate.
4.4 If the tenant vacates during the process, our mandate is deemed fulfilled.
4.5 We do not guarantee physical removal, speed of court or tenant cooperation.
5. SCOPE OF WORK
5.1 Includes case assessment, documentation preparation, attorney liaison, court filing coordination, process monitoring, status reporting, court cost management and sheriff fees up to the eviction order stage.
5.2 Excludes physical removal, locksmith services, cleaning, storage, damage recovery and rental recovery.
6. TIMEFRAMES
6.1 In most matters eviction orders are obtained within approximately 45 days.
6.2 This is indicative only and not guaranteed.
6.3 Timeframes depend on court backlog, tenant opposition, judicial discretion, defective documentation, public holidays and load shedding.
6.4 The Client waives any claim based on delays.
7. FEES & PAYMENT TERMS
7.1 Fees are fixed, quoted upfront and non-negotiable once paid.
7.2 All fees must be paid in full in advance.
7.3 Work commences only once funds clear.
7.4 Fees include attorney coordination, court costs and sheriff costs up to the eviction order stage.
7.5 Fees exclude physical removals, resistance handling and additional attendances.
8. NO REFUND POLICY
8.1 No refunds apply once work commences under any circumstances.
8.2 This includes client withdrawal, tenant vacating, strategy changes or financial hardship.
8.3 The Client waives refund and chargeback rights.
9. CLIENT DISCLOSURE DUTY
9.1 Client must disclose all material facts.
9.2 This includes prior agreements, payment plans, verbal promises, correspondence and prior legal steps.
9.3 Failure to disclose allows us to withdraw, suspend or demand additional fees.
9.4 No refunds apply where withdrawal is due to nondisclosure.
10. POST-ORDER SERVICES
10.1 Sheriff removal is optional and quoted separately.
10.2 Costs depend on resistance encountered, police assistance and number of attendances. PART B – MEDIATION SERVICE (GAUTENG ONLY)
11. NATURE OF MEDIATION
11.1 Mediation is persuasive, voluntary and non-binding.
11.2 We cannot force compliance, issue orders or compel payment.
12. SCOPE OF MEDIATION
12.1 Includes two physical engagement attempts, situation assessment, persuasion and feedback to client.
12.2 Excludes legal enforcement, document drafting and payment collection.
13. FOLLOW-UPS
13.1 Weekly follow-ups conducted with tenants.
13.2 If tenant delays, lies or is insincere, we recommend escalation to eviction.
13.3 At this point the mediation mandate ends.
14. ACCESS REQUIREMENTS
14.1 Client must arrange access for estates and complexes.
14.2 Failure counts as attempt used.